HeritageVastra Policy

Shipping and Delivery Policy

Delivery timelines vary by artisan location, product type, and customization level. Shipping commitments shown at checkout are estimates and not guaranteed deadlines.

Last updated: 14 April 2026

Fulfillment and Dispatch

Standard products are generally dispatched within 2 to 5 business days.
Made-to-order and handcrafted products may require additional production time, communicated on product page.
Orders are processed only after successful payment confirmation and fraud checks.

Delivery Timelines

Metro delivery usually takes 2 to 6 business days after dispatch and non-metro delivery may take 4 to 10 business days.
Remote areas, strikes, weather disruptions, and force majeure events can cause delays beyond control.
Customers receive tracking details once shipment is handed to logistics partner.

Failed Delivery and Address Accuracy

Please ensure complete and accurate address with reachable contact number.
Repeated failed attempts due to incorrect details may lead to return-to-origin and re-shipping charges.
For high-value orders, ID verification may be requested at delivery.

Return Logistics and Non-Delivery

Approved returns caused by wrong, defective, or damaged delivery are generally picked up at no additional buyer charge.
Returns outside policy reasons may require buyer-paid reverse shipping.
Non-delivery claims should be reported within 7 days of expected delivery date for investigation.

Need help with an active order or claim? Contact us via official support channels